![]() We’ve been helping customers since 1994 with all their headset needs, so reach out if you need some help. The advice and recommendations are free, and you don’t have to be our customer either. If you have any headset related questions, or just need a compatible headset recommendation, don’t hesitate to reach out to us here at Headset Advisor. I hope that you received some value in this content. It’s inexpensive, it’s flexible and there’s no long term contract. If you’re not familiar with our unique rental program, you can watch the video below to learn more. If these fixes don’t solve your problem, then reach out to us here at Headset Advisor and we can likely provide you with trade in credit for your old headset that you can apply towards the purchase or rental of a new headset. That takes up your time, costs you money, and if the headset ends up in the landfill, that’s bad for our environment. I want to make sure that you try these fixes so that you don’t have to discard your current headset and purchase a new one. If this process didn’t fix your problem, make sure to watch my video on this because in it I provide you with a link to another remedy that might resolve your headset issue(s). Chances are high that if you navigate yourself through this process, you’ll likely come out the other end with a better performing USB headset. In most cases, going through this process will fix a multitude of issues. Click on this and you should see it say, “downloading” On the next screen you should see “download”. Ensure that previous versions of Plantronics software such as Plantronics Spokes or PURE have been uninstalled. ![]() Plantronics Hub, the client software, must be installed on your user's systems to populate your tenant. On the next screen you’ll be looking for “update”. Download and deploy Plantronics Hub for Mac. Look for “notifications” that should appear in the upper right side of the screen. Once downloaded, make sure that your USB headset is plugged into a USB port on your computer. Step 1ĭownload the Plantronics (now Poly) Hub Software Step 2 If you’re still reading then join me as I help break down the details on getting your USB headset working better. If you’re like minded, then here’s our video where I discuss a possible solution to this nagging, ongoing issues experienced by the masses. If you’ve had a similar thought if faced with USB headset issues, hold off on that thought until you read this blog.īetter yet, why not watch the video I made on this very subject? A lot of people like watching their content rather than reading it. The knee jerk reaction by many is to discard the headset and buy a replacement. The headset is working fine one moment, and the next moment it has static, speaker problems, microphone problems, volume issues and more. Please test them first.Over the years, we’ve received countless calls from customers who report having abrupt, out of the blue issues with their USB headsets. Surface Headphones 2+ for Business (Wireless).Quantum 360X Wireless For Xbox (Wireless).Quantum 360P Console Wireless (Wireless).Voyager Free 60+ UC/Voyager Free 60 UC (Wireless).Zone Vibe Wireless/ Zone Vibe 130 (Wireless).Zone Wireless/Zone Wireless Plus/Zone 900 (Wireless).Models labeled with (Wireless) utilize a USB-dongle.Models labeled with an asterisk ( *) are not supported on Mac.If you're using Zoom Rooms, see our suggested hardware for Zoom Rooms.Generally, the Zoom desktop client on Windows supports buttons for devices made by these manufacturers: Jabra, Logitech Supported USB audio devices on Windows are not limited to this list.Certain Poly, Jabra, and EPOS headsets support end a meeting or hang up a Zoom Phone call when used with USB dongles and the associated applications, check your device for compatibility.If you use a Plantronics headset with the BT600 you will want to update both the BT600 and the headset. To do so you'll need the headset plugged into the computer via USB. You'll want to see whatever device you want to be updated on the this screen. For example, if you mute or unmute using a button on your audio device, the client will show your mic is muted or unmuted. Open the application, and click the 'Notifications' tab on the top of the window. These devices only support the following functions for meetings and phone calls.You can also visit the support site of your Linux distribution. *Note: To determine support on Linux, visit the manufacturers' product pages through the links below. Zoom desktop client for Windows, macOS, or Linux*: Global minimum version or higher.Prerequisites for using supported USB HID devices If your audio device is on this list, enable the Sync buttons on headset setting in your audio settings. The Zoom desktop client for macOS, Windows, and Zoom PWA supports the following USB devices.
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